top of page

Privacy Policy

Privacy Policy and Data Security

Supercity Towing is committed to protecting the privacy and security of personal information. We recognise the importance of privacy and are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 and any applicable privacy codes issued under that Act.

​

This Privacy Policy explains how Supercity Towing collects, uses, stores, discloses and protects personal information obtained in connection with the services we provide.

Who does this Privacy Policy apply to?

This Privacy Policy applies to personal information collected by Supercity Towing relating to:

​

·         Customers and clients of Supercity Towing.

·         Registered persons and vehicle owners whose vehicles have been towed, stored, recovered, impounded or released by Supercity Towing.

·         Drivers, authorised representatives and agents acting on behalf of vehicle owners.

·         Business partners, suppliers, contractors, employees, shareholders and prospective employees.

·         Property owners, property managers and other parties who engage Supercity Towing’s services.

·         Individuals who otherwise come into contact with Supercity Towing through the provision of its services.

What Information Do We Collect

The type of information collected will depend on the nature of our interaction with you and the services being provided.

Information collected may include:

​

Vehicle Information

  • Vehicle registration number.

  • Vehicle make, model, colour and identifying features.

  • Vehicle Identification Number (VIN), where applicable.

  • Vehicle condition and photographs.

  • Vehicle location, movement and storage records.

​

Personal Information

  • Name.

  • Residential or postal address.

  • Contact telephone numbers.

  • Email address.

  • Driver licence details.

  • Photographic identification.

  • Proof of ownership or authority to act.

  • Payment and transaction records.

​

Employment Information

For employees and prospective employees, information may include:

  • Employment history.

  • Qualifications and licences.

  • References.

  • Payroll and employment-related records.

  • Health and safety information where required by law.

How We Collect Information

Supercity Towing may collect personal information directly from individuals or from third parties where authorised or permitted by law.

​

Information may be collected from:

  • Vehicle owners and authorised representatives.

  • New Zealand Transport Agency (NZTA) records.

  • Auckland Transport.

  • New Zealand Police.

  • Finance companies and secured creditors.

  • Property owners and property managers.

  • Insurance companies.

  • Government agencies.

  • Contractors and service providers.

  • CCTV systems and vehicle photography.

  • Our website and online systems.

Why We Collect and Use Information

Supercity Towing collects and uses personal information for purposes including:

​

·         Providing towing, storage, recovery, impound and vehicle release services.

·         Identifying vehicle owners and authorised representatives.

·         Communicating with customers and third parties.

·         Processing payments and invoices.

·         Managing customer enquiries, complaints and disputes.

·         Verifying ownership and authority for vehicle release.

·         Recovering unpaid charges.

·         Meeting contractual obligations.

·         Complying with legal and regulatory requirements.

·         Protecting the safety of staff, customers and members of the public.

·         Maintaining security and preventing fraud or unlawful activity.

·         Employment and recruitment purposes.

Disclosure of Personal Information

Supercity Towing does not sell, rent, trade or otherwise commercially disclose personal information.

​

Personal information may be disclosed where reasonably necessary to:

  • Provide our services.

  • Process vehicle releases.

  • Verify ownership or authority.

  • Recover outstanding debts.

  • Comply with contractual obligations.

  • Comply with legal requirements.

  • Respond to lawful requests from government agencies.

  • Protect the rights, property or safety of individuals.

  • Investigate complaints, disputes or incidents.

​

Information may be disclosed to organisations including:

  • Auckland Transport.

  • New Zealand Police.

  • NZTA.

  • Finance companies and secured creditors.

  • Debt collection agencies.

  • Legal advisers.

  • Insurance companies.

  • Government agencies exercising lawful authority.

Storage and Security of Information

Supercity Towing takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

​

Security measures may include:

  • Secure computer systems and networks.

  • Access controls and user permissions.

  • Password management requirements.

  • Encryption and secure communications.

  • Security monitoring and activity logging.

  • Regular software and security updates.

  • Secure storage of physical records.

  • Employee training and confidentiality obligations.

​

Access to personal information is restricted to authorised personnel who require access to perform their duties.

CCTV and Vehicle Photography

Supercity Towing operates CCTV systems at its facilities and may photograph or video:

​

·         Vehicles.

·         Vehicle contents visible during towing, storage or release processes.

·         Vehicle condition.

·         Towing and recovery operations.

·         Vehicle release transactions.

·         Interactions occurring on company premises.

​

This information is collected for operational, evidential, security, health and safety, insurance and dispute resolution purposes.

Online Security

Supercity Towing uses reasonable technical and organisational measures to protect information collected through its websites and online systems.

​

Our systems may record information such as:

  • IP addresses.

  • Login attempts.

  • Website activity.

  • System access logs.

​

This information may be used to:

  • Maintain system security.

  • Detect and investigate unauthorised access attempts.

  • Prevent fraud and cyber security incidents.

  • Improve the performance and security of our systems.

​

Third-party service providers engaged to support our systems may have access to information necessary to perform those services and are required to maintain appropriate security standards.

Payment Processing

Supercity Towing uses a variety of payment methods and third-party payment providers, including Stripe, Eftpos New Zealand and Bartercard, to process payments and trade transactions.

​

Payment card information is collected and processed directly by those providers. Supercity Towing does not store credit card numbers, security codes or other sensitive payment card information.

​

Information about Stripe’s privacy practices can be found at:
https://stripe.com/en-nz/privacy

​

For customers who elect to pay through Bartercard, Supercity Towing may retain relevant Bartercard account information, including account numbers, membership details and authorised contact information, where reasonably necessary to process transactions, verify account status and maintain transaction records.

​

This information will be handled in accordance with this Privacy Policy and retained only for as long as reasonably necessary to process transactions and meet business, accounting, audit and legal requirements.

Retention and Destruction of Information

Personal information will be retained only for as long as reasonably necessary to:

​

·         Fulfil the purpose for which it was collected.

·         Provide our services.

·         Resolve disputes.

·         Enforce agreements.

·         Meet legal, regulatory, accounting and audit requirements.

​

When information is no longer required, Supercity Towing will take reasonable steps to securely destroy, anonymise or delete that information.

Privacy Breaches

If Supercity Towing becomes aware of a privacy breach that has caused, or is likely to cause, serious harm, we will:

​

·         Take reasonable steps to contain the breach.

·         Assess the nature and extent of the breach.

·         Notify affected individuals where required.

·         Notify the Office of the Privacy Commissioner where required by law.

​

Review our systems and procedures to prevent recurrence.

Accessing and Correcting Personal Information

You have the right to:

​

  • Request confirmation of whether we hold personal information about you.

  • Request access to personal information we hold about you.

  • Request correction of personal information that is inaccurate, incomplete or misleading.

​

Requests should be made to the Privacy Officer using the contact details below.

​

Supercity Towing will respond to requests in accordance with the timeframes set out in the Privacy Act 2020.

​

Where permitted by law, Supercity Towing may refuse a request or charge a reasonable fee for providing access to information. If a request is refused, reasons will be provided.

Privacy Officer and Complaints

Privacy Officer

Supercity Towing Ltd

PO Box 90932
Auckland Mail Centre
Auckland 1142

Email: privacy@supertowing.co.nz 

​

If you believe your privacy has been breached, or you have concerns about how your personal information has been handled, please contact our Privacy Officer.

​

Supercity Towing will investigate complaints and respond as soon as reasonably practicable.

​

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

​

Further information is available at www.privacy.org.nz.

Changes to This Policy

Supercity Towing may amend this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or operational requirements.

​

The current version of this Privacy Policy will be available on our website.

bottom of page