Privacy Policy
Privacy Policy and Data Security
Your privacy is essential to us.
Any information you provide us with or which we gather in accordance with our Terms and Conditions is held in strict confidence.
Listed below are the guidelines we use for protecting all information we hold in our database.
Supercity Towing Ltd supports and abides by the Privacy Act 1993, its privacy principle and its code of practice.
This statement discloses the privacy guidelines adhered to by Supercity Towing Ltd.
Who does this Privacy Policy apply to?
Supercity Towing Ltd collects personal information from a variety of sources.
This Privacy Policy applies to any information collected by Supercity Towing Ltd about:
Businesses or individuals who have received notification or have otherwise come into contact with Supercity Towing Ltd as a result of the provision of its services.
Supercity Towing Ltd customers.
Business partners, suppliers, contractors, employees, shareholders & prospective employees.
Other people who may come into contact with Supercity Towing Ltd through its network of clients.
We may at times, collect private and sensitive information, which is necessary to perform our primary business function, which is towing, storing and releasing vehicles.
This may include information such as the following:
Vehicle Registration information, including license plate, make, model and colour
Owner Registration details, including name and address and photo identification
Time and Location of specific vehicles parking
When we collect this information, we will not provide or sell this information to any third parties, unless specifically required to perform our business functions. We will not hold this information for any longer than necessary to perform our primary business function. In the case of private owner registration details, this information will be deleted within 30 days of completion of our last transaction using these details.
We may keep a record of information for historical record purposes (audit and taxation requirements), however no personal or owner registration information and or details will be kept with this information. When we collect private and sensitive information, we will undertake every endeavor to ensure that this information remains private. This includes limiting access to this information:
No sensitive/private and or personal information is available via any publicly available system or website.
Undertaking all reasonable steps to ensure the privacy of this information, including the use of SSL certificates, maintaining best practice, password, security, and information technology standards.
Limiting access to approved employees who have undertaken detailed privacy training to ensure that this information remains secure.
Maintaining audit records any time we access this information
Requests for Personal Information
In any area of our website where we ask you to provide information or we gather information about you in accordance with our Terms & Conditions, which will enable us to facilitate our services is completely optional for you to participate. For example, we request or gather information when:
You request information about a product or service
Sign up as a client for our services
An enforcement notice issued in accordance with our Terms & Conditions remains outstanding
In each of the instances above, Supercity Towing Ltd may seek your name and postal address.
If we ever ask for significantly different information, we will ask for your permission in advance. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.
Use of Personal Information
The personal information you provide, or we gather, will be kept confidential and will only be used to expedite our services.
Employees, agents or contractors of Supercity Towing Ltd who have access to any information we hold are required adhere to our Privacy Policy and to keep personal information confidential and not use it for any other purpose than to carry out the services they are performing for Supercity Towing Ltd.
Disclosure of Information
Supercity Towing Ltd does not sell, rent, loan, trade, lease or otherwise release any personal information collected. This includes any licensing forms or e-mail lists.
Security of Personal Information
Supercity Towing Ltd will take all reasonable steps and precautions to ensure that your personal information is stored in a secure environment protected from unauthorised access, modification and disclosure. Supercity Towing Ltd uses industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. Supercity Towing Ltd will not sell, rent, loan, trade, lease or license any personal information we collect.
Online Security
Our websites have security measures in place to prevent the loss, misuse and alteration of information under our control. To maintain the security of our systems and information, our systems are subject to ongoing monitoring (including activity logging), analysis and auditing.
We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. This includes IP address, login attempts and other information.
We may use services from one or more third party suppliers to monitor or maintain the security of our systems and information. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.
When Supercity Towing Ltd no longer requires personal information, it will safely destroy the information and delete it from its systems.
Payment Processing
Supercity Towing Ltd utilise a third-party partner, Stripe (www.stripe.com) and Eftpos NZ for all of our payment processing services.
Stripe follows industry standard best practices to ensure your financial information remains secure.
Information relating to Stripe’s privacy policy can be found here:
https://stripe.com/en-nz/privacy
Supercity Towing Ltd does not collect or store any personal information relating to payment processing transactions. That is, we do not access, collect or store any credit card information, including credit card numbers, credit card holder addresses and or credit card holder phone numbers.
We may collect the name and or a reference code of the payee, however this will only be held as long as necessary to confirm the payment transaction.
What Else Should I Know About My Privacy?
Third party Internet sites and services accessible through this site have separate privacy and data collection practices independent of us. Supercity Towing Ltd has no responsibility or liability for these independent policies or actions.
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. Be aware that if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Access to Personal Information
You have the right to:
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find out from us whether we hold personal information about you
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access that information; and, if applicable
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request corrections of that information.
You have the right to ask for a copy of any personal information we hold about you.
You can request the individual information that Supercity Towing Ltd has collected about you or have factual inaccuracies in this information corrected by contacting privacy@supertowing.co.nz
Your request for access will be dealt with in a reasonable time.
Supercity Towing Ltd may charge you a fee to cover the reasonable cost of retrieval and the supply of the information to you.
If Supercity Towing Ltd refuses your request for access, we will provide you with reasons for the refusal. Supercity Towing Ltd may provide access to personal information without your consent only in certain prescribed circumstances, including but not limited to:
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emergency situations
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specified Government agencies and to comply with legislative requirements
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law enforcement
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lessening or preventing a serious and imminent threat to an individual’s life, health or safety or a serious threat to public health or public safety
How to Contact Us
For more information about our privacy or information usage guidelines, contact us at the following email address: privacy@supertowing.co.nz
If you wish to gain access to or correct your personal information or make a complaint about a breach of your privacy, you should contact:
Postal Address:
Supercity Towing Ltd,
PO Box 90932,
Auckland Mail Centre
Auckland
Website: www.supertowing.co.nz
Email: privacy@supertowing.co.nz
Supercity Towing Ltd will respond to your query or complaint as soon as possible.
Supercity Towing Ltd reserves the right to change this Privacy Policy at any time.
Further information about the Privacy Act 1993 is available at www.privacy.org.nz