Our Story
Supercity Towing has grown into a trusted name in the towing industry, thanks to the vision and perseverance of our CEO, Craig Burrows. Craig’s journey is one of resilience and determination. Despite battling illness and ongoing economic challenges in a competitive business environment, he has rebuilt the company from the ground up, turning it into the reputable brand it is today. To Craig, the team at Supercity Towing is more than just employees—they are family.
Our Expertise
At Supercity Towing, we pride ourselves on our in-house engineering and mechanics team. We custom-build our trucks to meet the specific needs of the vehicles and roads in Auckland. This ensures that we can provide exceptional ETAs within the Auckland area, delivering our services with professionalism, expertise, and care—all at a fair and reliable cost.
Our Partnerships
We are proud to partner with Auckland Transport, New Zealand Police, and leading roadside assistance providers such as First Rescue, NZ Roadside Assistance, and AA. Additionally, we work with most major insurers, trade customers, and carpark management accounts. These partnerships are a testament to our reliability and professionalism.
Our Commitment to Safety
Safety is at the heart of everything we do. We hold ISO45001 accreditation, reflecting our commitment to the health, safety, and wellbeing of our team and clients. Our effective management system ensures that all our staff are well-trained and adhere to the highest standards. We have a robust Safety Management reporting system to investigate and control any risks before they escalate.
Our Daily Operations
Our system includes accurate information and requires our drivers to complete daily checks within their work environment. They report daily on the condition of their trucks, PPE, and other tools required for their job. This meticulous attention to detail ensures that we maintain the highest standards of safety and reliability.”
Why Choose Us?
With over 40 years of invaluable experience, Supercity Towing is a name you can trust. We are dedicated to providing reliable, professional, and timely towing services. Our team is committed to delivering the best possible service, ensuring that your experience with us is smooth and hassle-free.
Our Mission
At Supercity Towing, our mission is to provide top-notch, affordable towing services with an unwavering commitment to customer satisfaction. We continuously monitor the market to keep costs as low as possible for our clients, ensuring that our services remain accessible and fair. Covering all of Auckland, we work closely with local authorities, roadside assistance providers, and insurance companies to deliver efficient and reliable vehicle recovery services. Our skilled team is available 24/7, ready to handle any towing needs with expertise and care. With strategically located depots across North Shore, West, CBD, and South Auckland, we guarantee prompt and efficient service, no matter where you are.
Our Purpose
To provide professional, efficient, and stress-free towing services at affordable prices, ensuring the safety and wellbeing of our community in Auckland. We are driven by a commitment to industry standards, innovation, and customer satisfaction.
Our Values
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Service: We provide a high-quality standard of service by being friendly, helpful, and ensuring our customers’ requirements are met.
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Professionalism: We take ownership of our actions, working honestly, fairly, and ethically.
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Technology: We embrace innovative software to deliver prompt, first-class service.
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Teamwork: We work as a team to provide the best quality products and services.
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Leadership: We are committed, confident, and accountable in striving to achieve our vision.
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Innovation: We encourage creativity and continuous improvement among our workers to ensure a high standard of service to our customers and stakeholders.
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Health & Safety: We create and maintain a healthy and safe work environment for our workers and customers, promoting a culture of inclusion and worker participation in all aspects of health and safety. Our ISO45001